Frequently Asked Questions

A full-service digital storefront designed to make purchasing faster, simplify account management and give you access to the information you need.

It allows you to place, manage and track orders online, and from any device, from start to finish. Finding and ordering products is simple and efficient.

Sylvamo Shop supports Apple Safari, Google Chrome, Microsoft Edge, and Mozilla Firefox. Please refrain from using Internet Explorer as you may run into system errors.

For questions or site issues, please reach out to your account executive.

Our sales, customer service, marketing and technical services teams are still here to support you at every step of the purchasing process. You can access them with the click of button through the account dashboard.

You can review and track orders, view your favorited products, save carts, generate reports and print key documents.

Yes, customer specific products are available in your catalog once you are logged into the site.

You will need to work with your master administrator who is responsible for delegating access to the eCommerce platform within your business.

Yes, you can place consignment orders on the site. Be sure to select the appropriate sold-to in the header to tell the system it’s consignment vs. a standard PO.

If you need to receive or consume product, click the ‘Consignment’ link in your dashboard to be redirected to the Fiori tool for those services.

Please contact your sales rep to request access to new items.

Yes, we are already working on future enhancements to the sites. If you have suggestions of a feature you would like to see, please send us an email at shopsylvamo@sylvamo.com